In order to better serve and satisfy our customers, we strive to ensure our product descriptions and order processing is accurate and informative. If you are confused in any way, please contact us with any questions prior to placing an order. Please note that on all returns and cancellations, shipping and handling fees on all orders non-refundable.
Please inspect all items carefully when you receive your order. If any items are damaged or defective please contact us within five days of receiving your order. We will arrange for a RMA and ship a replacement out to you at no additional charge.
What is my warranty?
We allow returns for defective products for three months from the date the product was purchased. Please keep your invoice and or packing slip to arrange for a return.
three months mechanical and three months finish, there is no warranty on Oil Rubbed Bronze (US10B and Flat Black US19). Company must be notified within the warranty period for mechanical and finish from date of purchase. And the product has not been modified, abused, misused or improperly installed, maintained and or repaired during such period. Most products include an excellent warranty free of charge for US customers.
How long will it take my order to ship?
All in stock hardware orders ship within 1-3 business days unless notified otherwise upon ordering. Other hardware colors may take from 2-4 weeks to ship. Special made to order custom material lead times will be quoted at the time of order.
How much will cost to ship my order?
There is a handling fee of $5.00 dollars applied to all order.
Shipping is free on all ground shipped orders within the continental United States. Excluding Safes and Kick Plates, standard shipping rates will apply. On all International shipments the customer will be reponsible for all customs duty charges incurred.
We use Federal Express ground service, other shipping methods are available upon request; however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
International shipping Information is available upon request. We will ship international orders when payment is made via a verified credit card account.
All order are shipped from Anaheim California, ground shipments expected delivery time is 1-7 business days. International orders vary depending on customs clearance.
What if I have Buyers Remorse?
All Buyers remorse returns must be approved by Global Interlok, Inc and returned within 14 days of purchase.
You must contact customer service prior to all returns at 714-630-5588 for approval and a 15% restocking fee will be charged on all returned merchandise, unless defective. Buyer is responsible for shipping items back. Items must be retuned in original packaging and in salable condition to insure credit.
Where do I return an item?
All returns must be returned to Global Interlok, Inc 8236 E ALPINE CT, ANAHEIM, CA 92808
How will I be reimbursed for my return?
Your reimbursement will be based on your original payment method, if you paid by credit card, your credit will be issued to your card on the day your return is processed (although it may take up to two billing cycles for the credit to appear on your printed monthly statement).
All the information you provide to http://www.globalinterlok.com when you place an order; such as your name, email address, postal address and credit card details are strictly private and confidential. We only use your information to process and fulfill your order; we will never disclose or sell your information to any third party without your written consent for any reason